12.2 Troubleshooting

1. I can’t connect my wallet to VersaX. What should I do?

• Solution:

  • Ensure your wallet app (MetaMask, TrustWallet, etc.) is updated to the latest version.

  • Clear your browser cache or try connecting via an incognito window.

  • If using the Telegram Bot, ensure you have the correct permissions set for your wallet.

  • Follow the steps outlined in the Getting Started section.

  • If issues persist, contact support or join our Telegram community for assistance.

2. My transactions are not going through.

• Solution:

  • Check the network congestion and gas fees on the blockchain you are using.

  • Ensure your wallet has sufficient funds to cover the gas fees.

  • Double-check the asset amounts and destination addresses.

  • If using cross-chain functionality, ensure you’ve selected the correct blockchain network.

  • If the problem continues, reach out to our support team.

3. I’m not receiving real-time notifications from the Telegram Bot.

• Solution:

  • Ensure that notifications for Telegram are enabled on your device.

  • Check if the VersaX Bot has permission to send you messages.

  • Verify that your wallet is properly connected and the bot is active.

  • If still not receiving notifications, try disconnecting and reconnecting your wallet.

4. The platform is not displaying my portfolio correctly.

• Solution:

  • Refresh the page or restart the Telegram Bot session.

  • Clear your browser cache if using the Web App.

  • Ensure that your wallet is correctly connected and synced with the platform.

  • If the issue persists, report the problem through our support channels.

5. How do I recover my wallet if I’ve lost access?

• Solution:

  • As VersaX is non-custodial, you are responsible for your private keys. If you lose access, use the recovery methods provided by your wallet provider (e.g., seed phrase for MetaMask or TrustWallet).

  • VersaX does not store your private keys and cannot assist in wallet recovery. Always keep your recovery information secure.

6. I encountered a bug or issue with the platform. How can I report it?

• Solution:

  • You can report bugs directly through our Feedback & Suggestions section or by contacting support.

  • Provide as much detail as possible, including screenshots and steps to reproduce the issue, to help our team address it swiftly.